Webinar

How Conversational Intelligence Drives Agent Productivity and ROI

How Conversational Intelligence Drives Agent Productivity and ROI

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Opus Research and Uniphore talk about how Conversational Intelligence boosts agent output, customer satisfaction, and telecom ROI.

Join this webinar:

  • Address the key issues facing telecom call centers
  • Utilizing conversational intelligence, agents can be empowered while the customer experience is improved.
  • Techniques to cut down on after-call work and average handle time
  • Customer use case and business utilization of Uniphore’s U-Assist Aftercall Max

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